Maximizing Digital Resilience for What Comes Next
The pandemic has placed organizations, employees and consumers in an all-or-nothing situation, where embracing digital and transformative technologies isn’t just an option, but an indispensable tool in demonstrating their resilience for what comes next.
To Improve Your Customer Experience, Start by Working Backwards . . . or with Snow White
By walking in the footsteps of your customer, you’ll be able to uncover unforeseen insights and ways to improve or address gaps in customer service.