How Is Customer Experience Reshaping Value Creation?
As private equity, M&A and operating partners look to identify ways to sustain value creation over the long term within their portfolio companies, it would be wise to explore what’s hindering it first.
How Can a Unified Brand Experience Drive Value?
No matter the organization—be it a start-up, middle-market direct-to-consumer (D2C) brand or SaaS B2B platform—it is critical that these companies place the customer experience at the center of their business.
Maximizing Digital Resilience for What Comes Next.
The pandemic has placed organizations, employees and consumers in an all-or-nothing situation, where embracing digital and transformative technologies isn’t just an option, but an indispensable tool in demonstrating their resilience for what comes next.
To Improve Your Customer Experience, Start by Working Backwards . . . or with Snow White
By walking in the footsteps of your customer, you’ll be able to uncover unforeseen insights and ways to improve or address gaps in customer service.