Did AI Platforms Just Lose Their Liability Shield?
On June 9, a German court ruling found that Google’s AI Overviews are Google’s own speech, not neutral search results, and held the company legally responsible for the false statements that its AI generated. For boards and senior executives, the
Why Is Digital Transformation So Misunderstood?
Boards are being asked to govern AI and digital transformation initiatives using vocabulary that hasn’t fully settled yet. Phrases like “digital transformation,” “agentic workflow” and “AI strategy” carry different meanings for different people sitting around the same table. That’s not
How Can the Board Ensure CX Is a Strategic Priority?
There’s a misconception that digital transformation is the key for enhancing the entire organizations customer experience. While it can certainly help in improving processes, or harnessing more data, it will not address the company wide legacy barriers or cultural challenges