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When has suboptimal design let your business down? Was it a product flaw that went unnoticed, a frustrating user experience on your website, an overly verbose PowerPoint presentation, or perhaps an email that failed to engage? By contrast, companies that

When you think about what to watch, do you immediately think of Netflix? When you have to schedule a business call, do you think of Zoom? We break down how these companies and others have created value and profitability by