How Can the Board Ensure CX Is a Strategic Priority?
There’s a misconception that digital transformation is the key for enhancing the entire organizations customer experience. While it can certainly help in improving processes, or harnessing more data, it will not address the company wide legacy barriers or cultural challenges
Is Your Website Driving Customers Away?
Your website is the first impression people get of your business, product or service. But how do you ensure that the experience makes a positive impact on your business and credibility?