How Does the Sensory Experience Impact the Consumer Experience?
Understanding the customer journey is crucial for any business looking to improve its brand or service. But how can you truly get to know your customer? In this post, we explore the importance of taking a sensory approach to really
How AI Is Revolutionizing Content Creation?
Amidst discussions about how companies are rapidly integrating artificial intelligence (AI) platforms like ChatGPT to transform the way people work, learn and conduct business, it’s important not to overlook the impact this has had on marketing and content creation. Leading
How Can the Board Ensure CX Is a Strategic Priority?
There’s a misconception that digital transformation is the key for enhancing the entire organizations customer experience. While it can certainly help in improving processes, or harnessing more data, it will not address the company wide legacy barriers or cultural challenges
Do You Need to Pivot Your Website Strategy?
It isn’t often that ScheinerInc. is given an opportunity to respond to a client’s question about knowing what we know now about their brand and purpose, if we were to redo their site again, what would we do differently and
How Do You Affect Customer Perceived Value?
Or maybe the question should be, how do your customers perceive the value of your brand, product or service? In most cases, the answer will be based on what your customer is willing to pay for that product or service