How AI Is Underscoring the Importance of Customer Retention
In today’s competitive DTC and B2B landscape, personalized customer retention has become a top priority for companies. With 44% of businesses facing challenges in measuring retention, organizations are actively seeking innovative solutions to address this issue. In our latest post,
How Is Customer Experience Reshaping Value Creation?
As private equity, M&A and operating partners look to identify ways to sustain value creation over the long term within their portfolio companies, it would be wise to explore what’s hindering it first.